Privacy Policy

1. Introduction

SocialWay.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media management platform.

By using SocialWay.ai, you consent to the data practices described in this policy. This policy applies to all users of our services, including those who connect their social media accounts from Meta (Facebook, Instagram), LinkedIn, X (formerly Twitter), and Bluesky.

2. Information We Collect

We collect information in the following ways:

2.1 Account Information

• Name and email address when you create an account
• Password (encrypted and securely stored)
• Profile information you choose to provide

2.2 Social Media Account Data

When you connect your social media accounts, we may access:

• Meta (Facebook/Instagram): Profile information, page data, posts, engagement metrics, and content you authorize us to manage
• LinkedIn: Profile information, company pages, posts, and engagement data
• X (Twitter): Profile information, tweets, engagement metrics, and follower data
• Bluesky: Profile information, posts, and public content

2.3 Usage Data

• Information about how you interact with our platform
• Features you use and actions you take
• Time, frequency, and duration of your activities

2.4 Device and Technical Information

• Browser type and version
• IP address and general location
• Device identifiers and operating system
• Cookies and similar tracking technologies

2.5 Payment Information

• Billing name and address
• Payment card details (processed securely by our payment processor)
• Transaction history

3. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve our services
• Generate AI-powered content suggestions and analytics
• Publish content to your connected social media accounts with your authorization
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience

Important: We process your data only as described in this Privacy Policy and in accordance with applicable laws and regulations.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Social Media Platforms

When you connect your accounts and authorize posting, we share content with Meta (Facebook/Instagram), LinkedIn, X, and Bluesky as directed by you. Each platform has its own privacy policy:

• Meta Privacy Policy
• LinkedIn Privacy Policy
• X (Twitter) Privacy Policy
• Bluesky Privacy Policy

4.2 Service Providers

We work with third-party service providers who help us operate our platform, including cloud hosting, payment processing, analytics, and customer support. These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Storage and Retention

We store your data on secure servers and retain it for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account data is retained while your account is active
• Social media data is retained according to platform requirements and your preferences
• Usage data may be retained in anonymized form for analytics purposes
• Payment records are retained as required by law

When you disconnect a social media account or delete your SocialWay.ai account, we will delete or anonymize your data within 30 days, unless retention is required by law or legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls and employee training
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

7. Your Rights and Choices

You have the following rights regarding your personal data:

7.1 Access and Portability

You can request a copy of your personal data in a structured, commonly used format.

7.2 Correction

You can request correction of inaccurate or incomplete personal data.

7.3 Deletion

You can request deletion of your personal data. Visit our Data Deletion page for instructions on how to request data deletion.

7.4 Objection and Restriction

You can object to or request restriction of certain processing of your data.

7.5 Withdraw Consent

You can withdraw consent for data processing at any time by disconnecting your social media accounts or deleting your account.

7.6 Account Controls

• Manage connected social media accounts in your account settings
• Update your profile and preferences at any time
• Opt out of marketing communications

8. Platform-Specific Disclosures

8.1 Meta (Facebook/Instagram)

Our use of data received from Meta APIs complies with the Meta Platform Terms and Developer Policies. We only access data you explicitly authorize, and we do not use Meta data for:

• Surveillance or intelligence gathering
• Making eligibility determinations (housing, employment, credit, insurance)
• Building or augmenting user profiles for advertising outside Meta platforms

8.2 LinkedIn

Our use of LinkedIn data complies with LinkedIn's API Terms of Use and Marketing Developer Terms. We process LinkedIn data only with your consent and in accordance with GDPR and applicable data protection laws.

8.3 X (Twitter)

Our use of X data complies with the X Developer Agreement and Policy. We do not use X data for:

• Surveillance or tracking of X users
• Analysis or research that is unlawful or discriminatory
• Monitoring sensitive events without authorization
• Targeting individuals based on sensitive personal information

8.4 Bluesky

Bluesky operates on the decentralized AT Protocol. Content you post through our platform to Bluesky will be publicly available on the AT Protocol network. We comply with Bluesky's Terms of Service and Developer Guidelines.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

10. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with a supervisory authority
• Right to data portability
• Right to object to automated decision-making

Our legal bases for processing your data include: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in providing and improving our services.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

12. Children's Privacy

SocialWay.ai is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. We retain all prior versions of this policy and will provide them upon request.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact us at:

We will respond to your inquiry within 30 days. For data deletion requests, please visit our Data Deletion page.